PPA Training
Introduction to Personally Administered Items
Free 15-minute pre-recorded webinar
Who Should Watch: Managers, Administrators, Clinicians
This brief webinar offers a clear overview of Personally Administered Items and their impact on practice revenue. In just 15 minutes, you’ll learn:
What qualifies as a Personally Administered Item
How to identify the PAIs your practice purchases
How PAI payments are calculated

Unlocking the Full Value of Personally Administered Items
2-hour live webinar | £85 + VAT
Join us for this insightful webinar, designed to equip you with the insights and practical knowledge to optimise income for Personally Administered Items
Who should attend
Practice Managers, Operations Managers, Managing Partners, FP34 Administrators, Finance Managers, Prescribing Clerks
Webinar details
Our expert-led session will cover:
A clear breakdown of claimable items and expected income
Key challenges faced by practices—and how to address them
Guidance on completing the FP34 submission
We’ll also clarify how PCSE Drugs Payments are calculated, interpret PCSE Drugs statements, and explore the critical role of Revenue Assurance in confirming payments and identifying any potential errors.
Embed our process in your Practice
As well as the Compass platform, we offer an additional service to integrate our proven claims management process into your practice, ensuring all claims are correctly identified and submitted. This package includes:
Training
Training on the ‘Ash Lane Process’ – guidance on the best practice approach to ensuring everything is claimed in your practice
One-to-one coaching
This includes in depth, one-to-one coaching in how to generate an FP34 claim in a way which will identify any missed items.
Tailored searches
We will install our suite of tailored searches onto your clinical system and provide annual updates to ensure you continue to implement a best practice approach.

Gemma, Practice Manager
- Southampton
Ryan, Non-Clinical Partner
- Warwickshire
Catherine, Practice Manager
- Hereford
Louise, Managing Partner
- Surrey